Evolis Dualys User's Guide

Pebble and Dualys User’s Guide part number: KU09E Rev. C0Evolis Card Printer © June 2007U S E R ’ s G u i d e

10PPrree--iinnssttaallllaattiioonn aaccttiivvaattiioonnBefore installing the printer, please perform the following operations: CCoonnnneecctt tthhee

11PPrriinntteerr ccoonnttrrooll ppaanneell A control panel is available on the top of the printer.Four lights are associated with symbols indicatin

12IInnssttaallll tthhee rriibbbboonnss The Evolis Pebble and Dualys printers use three types of ribbons: Color ribbon also called multi-panel ribb

13IInnssttaallll tthhee ccaarrddssTTyyppeess ooff ccaarrddssThe Pebble and Dualys printers support PVC cards varying in thickness between 0.25 mm

14AAddjjuussttmmeenntt ooff tthhee tthhiicckknneessssThe Pebble and Dualys printers are equipped with a manual system for setting the thickness of

15RReemmoovvee tthhee ppeerrssoonnaalliizzeedd ccaarrddssOnce the personalization cycle is completed, the card is delivered in the hopper located o

16IInnssttaalllliinngg tthhee mmaannuuaall ccaarrdd ffeeeeddeerr aanndd llooaaddiinngg tthhee ccaarrddssThe Pebble and Dualys printers may be

17SSeettttiinngg ooff ppaarraammeetteerrss Defining the parameters of the printer and of its driver is ahighly important step and requires very spe

18Setup is performed through a eight-step process. Make sure you stick precisely to theinstallation guidelines. Some versions of Windows may require t

19Step 3: Installation ProcessStep 4: select the communication port If you install your PC in USB mode, you can choose to activate the Port Monitor, a

CCooppyyrriigghhtt IInnffoorrmmaattiioonnEvolis Card Printer © June 2007. All rights reserved.CCooppyyrriigghhtt NNoottiicceeUsers must respect the

20During this process, the following windowsmay appear. Click on 'continue' or 'installthis driver software anyway'Step 6: p

21PPrrooppeerrttiieess ooff tthhee ddrriivveerrBefore using your printer, you must determine your personalized parameters: Type of ribbon for prin

22‘Tools’ tab• Setting parameters and testing of the magnetic encoding options • Testing and diagnostic toolsOn-line helpA help file guides you in usi

23CCaarrdd pprriinnttiinngg ccoonnffiigguurraattiioonn iinn aann ooffffiiccee aauuttoommaattiioonn aapppplliiccaattiioonnA large number of Wind

24EErrrroorr mmeessssaaggeess aannddddiiaaggnnoossttiiccssWhile the Evolis Pebble and Dualys printers were designed towork independently, keeping yo

25IInntteerrpprreettaattiioonn ooff mmeessssaaggeessConsult the following states of the control panel to determine the activity of your Evolis print

26State of the lights Interpretation Solution or explanation The output hopper is midway bet-ween open and close positions. Close or open the outpu

27DDiiaaggnnoossttiiccss aassssiissttaanncceeIn this chapter, you will find all the information required to perform certain simple procedures that yo

SSeerrvviicciinngg aannddMMaaiinntteennaanncceeIn this chapter, we suggest that you identify the ordinary serviceoperations for your Evolis printer t

2. Remove the cardsthat are in thefeeder.3. Insert the cleaningcard in the feederas indicated.5. Put the feederback into theprinter thanpress on the t

TThhaannkkss ffoorr cchhoooossiinngg aann EEvvoolliiss CCaarrdd PPrriinntteerr ttoo ppeerrssoonnaalliizzee yyoouurr bbaaddggeessUsing the la

Following a cleaning cycle, wait 2 minutes until all the cleaner is completely evaporatedbefore using the printer.Take advantage of this interruption

31CClleeaann tthhee pprriinntt hheeaaddCleaning cycle: at each ribbon changeFrequency: on each ribbon change and after each cleaning cycle of the c

32After a cleaning cycle, wait 2 minutes until all the cleaning fluid evaporates before usingthe printer.Proceed as follows:2. Take a cotton swab andp

MMaaiinntteennaannccee The Evolis printers are designed to offer the user quality of personalization, ease of use and equipmentlongevity.However, dep

1. Note the code indicatedon the white ticket affixedto the print head. Youwill be asked for thiscode in Step 3.2. Pick up the newprint head andturn

358. Close the cover. The new print head is now installed.Step 3 - Setting the parameters of the new print head1. Power up the printer and make sure i

36Updating the Firmware is a simple operation, but if is not carried out fully, the result can be a disabled.Prior to any update, please contact your

37TTrroouubblleesshhoooottiinnggIn this chapter, you will find out how to resolve certain problems that can arise while you are working.Never use a me

38UUppggrraaddee tthhee pprriinntt qquuaalliittyyThe following information will help you solve potential print quality problems that can arise when

39TThhee pprriinntt qquuaalliittyy iiss nnoott ssuuffffiicciieenntt1. The contrast and brightness parameters must be modified Lack of contrast a

11Install the Evolis printerTechnology and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06Initial ap

40AAssssiissttaanncceeIn order to assist you on a day-to-day basis, Evolis has structured its customer servicearound a network of specialized partners

CChhaarraacctteerriissttiiccssThis chapter covers technical specifications and certificationsfor the Evolis printerDDeeccllaarraattiioonn ooff CCoon

42PPrriinntteerr ssppeecciiffiiccaattiioonnssGGeenneerraall SSppeecciiffiiccaattiioonnss Color or monochrome printing module 300 dpi print head (1

43Card types All PVC, Composite PVC cards, PET1, ABS1and special varnished cards1Card format ISO CR-80 - ISO 7810 (53.98 mm x 85.60 mm – 3.375" x

44LLiisstt ooff ““EEvvoolliiss GGeennuuiinnee PPrroodduucctt”” ccoonnssuummaabblleessPart Number Description Pebble DualysMulti Panel Color Ribbo

MMaaggnneettiicc eennccooddiinnggPebble and Dualys printers with a magnetic stripe card encoder are called Pebble Mag and Dualys Mag printers.The ope

46““MMaaggnneettiicc EEnnccooddeerr”” ddiiaalloogg bbooxxTrack settings allows us to choose the ISO stan-dard required for each track. See th

47SSmmaarrtt CCaarrdd CCoonnttaacctt SSttaattiioonnPebble and Dualys printers with a Smart Card Contact Station are called Pebble Smart and DualysS

48IInntteerrffaaccee ooff tthhee CCoonnttaacctt SSttaattiioonnThe Pebble Smart and Dualys Smart printers are fitted with a DB-9 female connector o

44Servicing and MaintenanceOrdinary maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Clean th

IInnssttaallll tthhee EEvvoolliiss pprriinntteerrThe aim of this first part is to assist you, step-by-step, indiscovering your new printer and putt

07IInniittiiaall aapppprrooaacchhA Output hopper Collects the printed and/or encoded cards.B Cover lever Enables the printer cover to be opened and c

08IInniittiiaall aapppprrooaacchhA Output hopper Collects the printed and/or encoded cards.B Cover lever Enables the printer cover to be opened and

09IInnssttaallll yyoouurr pprriinntteerrThe Evolis printer must be set up in a dry, well-ventilated location protected against dust and aircurrents.