Evolis Zenius User's Guide download pdf (Page 36)

4-3 Troubleshooting

Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage

is caused.

4-3a PRINTING PROBLEMS

Nothing prints

Check the print driver

Check that there is a print driver for your printer in the Windows conguration.

Check that the printer is selected as the default printer.

Check the printer's power supply

Check that the power cable is correctly connected to the printer and to a working electrical socket.

Check that the printer is on and that the pushbutton is lit.

Make sure you are using the power supply unit supplied with the printer.

Check the USB cable

Check that the USB cable is connecting the printer to your computer.

Check the ribbon

Check that the ribbon is tted correctly and that the cover is closed.

Check the cards

Check that there are cards in the card feeder.

Check that no cards are jammed in the printer.

Print a test card

See elsewhere in this section for the procedure to be followed.

Blank card ejected

Check the ribbon

Check that the ribbon is not nished or damaged. Replace it or re-install it if necessary.

The print head may be damaged

Print a test card.

If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.

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Evolis Zenius User's Guide Page 36