Evolis Zenius User's Guide download pdf (Page 38)

Partial or incorrect printing

Check the print settings

Check that no area of the card design to be printed is outside the print margins.

Check the document orientation (portrait or landscape) in the Evolis Print Center conguration.

Check the interface cable

If irregular characters are printed, check that you are in fact using the USB cable supplied with your printer.

Check the connection between the computer and the printer.

Try using another cable of the same type.

Check that the printer is clean

Clean the printer, especially the cleaning roller.

See the maintenance section.

Check that the cards are clean

Store your cards protected from dust.

Check the ribbon

Check that the ribbon is tted correctly.

Check that the ribbon spools freely.

Check the print head

Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.

See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the

website at www.evolis.com.

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Evolis Zenius User's Guide Page 38